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Frequently Asked Questions

For more information about our tickets, see our Plan-Ahead Pricing FAQ

We have implemented several changes to our daily operations that help ensure the health and safety of our guests, employees, volunteers and animals. Click here to discover changes in place.

Yes! If you are unable to print the tickets you purchased online, simply bring the confirmation number or present them on your mobile device. A photo ID, such as your driver’s license, may be requested.

Yes, discounted group rates are available for groups consisting of 10 or more paying people all arriving and entering together. Please click here for more information.

Yes – education is at the core of our mission. Classes are available for pre-K through college and adult. Click here to learn more!

Yes, a visit here wouldn’t be complete without a stop at the Mystic Aquarium store. Located next to the entrance, the store has a great selection of gifts, books, videos, apparel and much more, so be sure to leave plenty of time to browse. We accept Visa, MasterCard, Discover and American Express.

Mystic Aquarium is fully wheelchair accessible and is a certified KultureCity Sensory Inclusive Venue. Our trained staff are available throughout our campus to assist guests with any questions, directions, or accommodation requests Click here for more information surrounding accessibility at Mystic Aquarium.

Flash photography is allowed for most exhibits. Video lights are not allowed. Be aware certain exhibits are marked – No Flash. Any commercial use of still or motion pictures taken at the Aquarium without written consent of Mystic Aquarium is prohibited.

For the health and safety of our animals, we do not allow pets into the Aquarium building with the exception of service animals.

Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA.

For the health and safety of our animals and guests, our facility is a smoke-free environment.

No, parking is always free at Mystic Aquarium.

Yes, members receive free admission and other exciting benefits. Save your tickets to apply a portion of today’s admission toward an annual membership. Tickets are good for 30 days. Some restrictions apply. Click to learn more.

Outside food may not be brought into the facility. Please enjoy our picnic area near the east end of the parking lot. The Saltwater Cafe has a great menu with a variety of foods sure to satisfy guests of all ages.

As a non-profit organization, Mystic Aquarium needs donations in order to continue to provide the exhibits and animal life you see. To find out more or to make a donation, click here or call 860.572.5955 ext.518.

Throughout the year, Mystic Aquarium receives a great number of requests for donations. As a non-profit organization, there are limitations in our ability to support all requests. For consideration, the completed request form must be submitted 60 days prior to your event.

Requests not received via this online form will not be considered nor receive a response. Phone calls requesting or following up on donation requests may not be returned. Thank you for your cooperation and understanding.

Click Here To Submit Your Request

Throughout the year, Mystic Aquarium receives a great number of requests for research projects, staff interviews, job shadows, and filming opportunities. As a non-profit organization, there are limitations on the amount of requests that we are able to accommodate. In order to clarify information and quicken response time, we respectfully ask that you submit a request form. Please watch your spam/junk mail as occasionally replies end up in there, even though we reply directly to the email you indicate.

Click Here to Submit the Form

The possession of a drone or use of a drone in Mystic Aquarium airspace by a guest of the aquarium or the general public is strictly prohibited.

We want you to have fun and be inspired to protect our oceans! For the safety of our guests, staff and animals, no weapons are allowed on campus. Security cameras are placed in strategic areas throughout the campus. All bags are subject to a search for weaponry.

Guests are not allowed to carry concealed or displayed firearms on Aquarium property.

Police, in clearly identifiable uniforms, are allowed to carry and display firearms on Aquarium property.

Plain clothes, undercover or off duty police are allowed to carry weapons, concealed only.

If “concealed” firearms are observed, please notify anyone in Safety/Security or any senior Guest Services staff.

Mystic Aquarium requires that proper attire must be worn at all times, including shirts and footwear.

Children ages 13 and under must accompanied by an adult during their visit to Mystic Aquarium.