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Frequently Asked Questions

Yes! If you are unable to print the tickets you purchased online, simply bring the confirmation number, or present them on your mobile device. A photo ID, such as your driver’s license, may be requested.

Yes, group rates are available for groups consisting of 10 or more paying people all arriving and entering together. Reservation must be made at least 48 hours in advance. One person must pay for the entire group. Supervising adults are required for children. Some restrictions apply. For more information, please click here or call our Reservations Department at 860.572.5955 ext.520.

Of course, just be sure to have everyone in your party get their hand stamped at the exit doors if you plan on returning later that day. Want to come back the next day? Have your tickets validated by a Guest Services Team Member before you leave.

Yes – education is at the core of our mission. Classes are available for pre-K through college and adult. Click here to learn more!

Yes, a visit here wouldn’t be complete without a stop at the Mystic Aquarium store. Located next to the entrance, the store has a great selection of gifts, books, videos, apparel and much more, so be sure to leave plenty of time to browse. We accept Visa, MasterCard, Discover and American Express.

Yes, our buildings and grounds have been designed to provide full access and quality experience for guests with special needs. The facility is fully wheelchair-accessible, and wheelchairs are available free of charge for use during your visit on a first-come, first-served basis.

Flash photography is allowed for most exhibits. Video lights are not allowed. Be aware certain exhibits are marked – No Flash. Any commercial use of still or motion pictures taken at the Aquarium without written consent of Mystic Aquarium is prohibited.

For the health and safety of our animals we do not allow pets into the Aquarium building with the exception of service animals.

For the health and safety of our animals and guests, our facility is a smoke-free environment.

No, parking is always free at Mystic Aquarium.

Yes, members receive free admission and other exciting benefits. Save your tickets to apply a portion of today’s admission toward an annual membership. Tickets are good for 30 days. Some restrictions apply. Click to learn more.

Outside food may not be brought into the facility. Please enjoy our picnic area near the east end of the parking lot. The Penguins Cafe, adjacent to the Ocean Planet Pavilion, has a great menu with a variety of foods sure to satisfy guests of all ages.

As a non-profit organization, Mystic Aquarium needs donations in order to continue to provide the exhibits and animal life you see. To find out more or to make a donation, click here or call 860.572.5955 ext.518.

As a non-profit organization, there are limitations on the amount and type of donations that we are able to give. We ask that all donation requests be submitted through our online application as we receive numerous requests throughout the year. All requests will receive a response, usually within 21 business days.

Throughout the year, Mystic Aquarium receives a great number of requests for research projects, staff interviews, job shadows, and filming opportunities. As a non-profit organization, there are limitations on the amount of requests that we are able to accommodate. In order to clarify information and quicken response time, we respectfully ask that you submit a request form. Please watch your spam/junk mail as occasionally replies end up in there, even though we reply directly to the email you indicate.

Click Here to Submit the Form

The possession of a drone or use of a drone in Mystic Aquarium airspace by a guest of the aquarium or the general public is strictly prohibited.

We want you to have fun and be inspired to protect our oceans! For the safety of our Guests, Staff and Animals, no weapons are allowed on campus. Security cameras are placed in strategic areas throughout the campus. All bags are subject to a search for weaponry.

Guests are not allowed to carry concealed or displayed firearms on Aquarium property.

Police, in clearly identifiable uniforms, are allowed to carry and display firearms on Aquarium property.

Plain clothes, undercover, or off duty police are allowed to carry weapons, concealed only.

If “concealed” firearms are observed please notify anyone in Safety/Security or any senior Guest Services staff.

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