Mystic Aquarium has an obligation to ensure a safe and secure environment for our patrons and employees. The U.S. Center for Disease Control has identified regular health checks, including temperature screening, as an important mitigation strategy during this time of increased concern due to COVID-19. Mystic Aquarium’s new policies and procedures for guests are in alignment with this national strategy.
Nothing in this policy is intended to interfere with individuals’ rights under the Americans with Disabilities Act (ADA). At this time, illness due to Coronavirus does not constitute a disability under the ADA. Every effort will be made to provide reasonable accommodation to an individual with a disability.
To the maximum extent possible, Mystic Aquarium will maintain the privacy of our visitors. Names, addresses, dates of birth and other personally identifiable information (PII) will not be collected or stored as part of the temperature screening process.
Staff Training & Qualifications
Staff responsible for the operation of the temperature screening system at Mystic Aquarium’s front gate will be provided training, operating guidelines, and Personal Protective Equipment – in addition to added physical barriers to separate staff from visitors.
The CDC defines an ill person as anyone with a temperature of 100.4 degrees Fahrenheit or higher. This is Mystic Aquarium’s baseline requirement for admitting guests. Anyone who registers at 100.4 degrees or higher, or refuses to be scanned, will be denied entry to the Aquarium. Screening will take place prior to ticket scanning and validation.
Guests who have already purchased a ticket, and do not pass the temperature screen, will be issued a full refund.
All visitors and employees will be screened prior to entry. The only exception to this policy will be credentialed law enforcement officers, emergency medical service providers, and fire department personnel responding to an emergency at the Aquarium.